SAP AMS in SAP ByDesign: operational continuity and expert support

SAP ByDesign is still on track, but support is key

Companies using SAP Business ByDesign are in a time of natural product evolution, marked by a roadmap focused on legal compliance, operational stability and process optimization.

In this context, CIOs and IT managers must ensure that their SaaS ERP continues to function normally, maintaining security, availability and alignment with business needs, without increasing the burden on their internal teams. Having a specialized support service and SAP AMS becomes a key factor to ensure the continuity and proper use of SAP Business ByDesign in the medium and long term.

The current challenge for companies with SAP Business ByDesign

This is where a well-defined SAP AMS model makes the difference between operating with peace of mind and taking unnecessary risks.

SAP Business ByDesign roadmap: what it means for support (SAP AMS)

The SAP BusinessByDesign roadmap confirms that the product continues to evolve with legal, functional, and technical updates. This makes SAP AMS key to ensuring smooth business continuity.

At Unikal, we align our SAP AMS service for SAP ByDesign with this roadmap, anticipating changes and absorbing their impact from support.

1. Legal and compliance updates in Europe: continuous compliance through SAP AMS support

Within the SAP Business ByDesign roadmap, legal and compliance updates remain a core pillar across European countries. SAP continues to deliver regular maintenance and legal change management to address evolving regulatory requirements at the local and regional levels. The roadmap highlights:

• Ongoing legal change management through the regulatory change manager tool.
• Electronic invoicing and reporting adaptations, including country-specific requirements.
• Periodic updates linked to VAT, tax reporting, and statutory compliance.

How Unikal's SAP AMS works from support:

• Each legal update is reviewed and assessed before activation.
• System configurations are adjusted to prevent invoicing or accounting disruptions.
• Compliance is maintained proactively, avoiding last-minute fixes or reactive corrections.

The objective: regulatory compliance becomes a controlled, predictable process—not an operational risk.

2. Functional and process improvements: stability after each release.

The functional roadmap of SAP Business ByDesign introduces continuous improvements across core business processes, designed to increase efficiency without compromising system stability.

• E-invoicing and document handling, including output formats and validation.
• Financial closing processes, with enhancements to period-end activities and data extraction.
• Approval workflows and controls across purchasing, payments and projects.
• Additional automatic validations to reduce manual intervention and errors.

How Unikal's SAP AMS works from support:

• New functionalities are validated against existing processes before and after release.
• System behavior is monitored following each update to detect anomalies early.
• Users are supported when functional changes impact their daily operations.

The ERP evolves, but the business operations remain stable and uninterrupted.

3. Integration and user experience: support beyond the incident.

The roadmap also strengthens SAP Business ByDesign’s capabilities in integration and usability, enabling smoother interaction with external systems and improved user experience.

• Enhancements to web services and OData integrations.
• Improvements in reporting, data extraction, and partner consumption.
• Ongoing advances in usability and accessibility.

How Unikal's SAP AMS works from support:

Unikal approaches integration and UX from an end-to-end support perspective.

• Integration incidents are managed with full technical and functional visibility.
• Coordination between support layers ensures faster resolution and reduced impact.
• Usage patterns are analyzed to identify opportunities for operational improvement.

SAP AMS not only maintains the system but also makes it more stable and usable over time.

What is SAP AMS, and why is it critical in SAP ByDesign?

SAP AMS (Application Management Services) is a managed services model that covers the functional, technical, and operational support of SAP applications, ensuring their proper functioning over time.

In the case of SAP Business ByDesign, SAP AMS enables:

• Maintain system stability.
• Resolve incidents in an agile manner.
• Apply evolutionary improvements without compromising operations.
• Ensure compliance with SLAs and service levels.

It is not only about "solving tickets", but also about operating the ERP as a critical business service.

SAP AMS: operational peace of mind for CIOs

One of the greatest values of Unikal' s SAP AMS is the functional coverage and knowledge of both the solution and the business model of our customers, especially relevant for organizations with:

• International operations.
• Critical financial processes.
• Tight closing windows.
• Total dependence on ERP on a daily basis.

The result: controlled incidents, less impact on users, and guaranteed continuity.

Benefits of the SAP AMS support service for Spanish companies

Adopting an SAP AMS service specialized in SAP ByDesign brings clear benefits:

• Operational continuity thanks to the experience of our experts.
• Reduced risks associated with internal dependencies.
• Controlled costs compared to internal support models.
• Service scalability according to real needs.
• Visibility and control through KPIs, SLAs, and periodic reporting.

For the CIO, this translates into less uncertainty and more control.

Typical use cases of SAP AMS in SAP ByDesign

Unikal Tech Partners: SAP AMS specializes in SAP ByDesign

At Unikal Tech Partners, we understand that SAP ByDesign is still the core business of many organizations. That is why we offer an SAP AMS designed specifically for this ERP, combining:

• Functional and technical expertise.
• Guaranteed SLA support.
• Comprehensive management: corrective, preventive, and evolutionary.
• Continuous support, beyond the go-live.

We do not replace your ERP. We make sure it keeps working as the first day.

Conclusion

The continuity of your SAP Business ByDesign ERP is not at risk if you have the right support. UnikalTech Partners offers comprehensive SAP support, with measurable results and dedicated experts who guarantee the stability and evolution of your system. Thanks to our experience, our membership in the Unikal group, and a proven AMS model, we provide peace of mind to CIOs by ensuring that ERP remains aligned with the business.

Don't leave your ERP operations to chance. Contact Unikal Tech Partners for a personalized consultancy or demo. Our team will help you maximize your SAP ByDesign investment, offering continuity, industry expertise, and the guarantee of professional and proactive SAP support. If you prefer more direct attention, request a free consultation to assess your current situation and plan the next steps.