SAP Support for a BYD ERP that is always operational

Written by Business Management Solutions | Dec 3, 2025 7:47:00 am

Keeping SAP ByDesign always operational and aligned with business needs requires much more than a good implementation. With a specialized Managed Services model, companies ensure continuity, expert support and constant ERP evolution without overloading their internal teams.

Why Choose Unikal Tech Partners?

Neteris Consulting, a specialised partner of Unikal Tech Partners, is a company with vast experience in the SAP ERP SaaS ecosystem. Our approach is not limited to the implementation of solutions; we go beyond, offering a comprehensive support that includes change management, adaptation to regulations and integration with third-party solutions.

Being part of the Unikal group gives us access to a wide network of specialists in virtually all areas of IT. From cybersecurity to artificial intelligence, we have experts capable of addressing any technological need that may arise. Thanks to this internal collaboration, we offer comprehensive and high-quality solutions, ensuring that our customers receive the best possible support.

References and Success Stories

At Neteris Consulting, we pride ourselves on our references and success stories. We have worked with numerous companies, helping them transform their operations and achieve their business objectives. Our personalised approach and dedication to our clients' success have allowed us to build long-lasting and trusted relationships.

SAP B&D support that picks up where the project leaves off: stability, continuous improvement and measurable results.

After the implementation of SAP ByDesign, a key phase begins in which many organisations need technical, functional and operational support to ensure that the system continues to evolve at the pace of the business. Our AMS support service combines proactive monitoring, expert incident resolution, continuous improvement management, daily functional support and performance optimisation, covering both operations and the natural evolution of the ERP.

We align with your processes, review system adoption, prioritise requests based on impact, and ensure that your SAP ERP remains a stable, secure platform that is ready for regulatory and business changes.

How our support works

Service monitoring and operation: continuous control of system status and anticipation of possible incidents.
Incident and request management: agile and specialised response, with SLAs defined according to criticality.
Functional and technical optimisation: adjustments, improvements and recommendations to evolve processes.
Lifecycle management: support in releases, regulatory changes, integrations and enhancements.
Continuous support: a stable team that knows your business model and your configuration.
Flexible model: service hours adapted to each client, prioritisation, activity reports and performance KPIs.

In addition, our SAP ByD support service is backed by real metrics obtained from active customers, which reflect the effectiveness of the AMS model. These include first-level resolution rate, average response and closure times, post-release stability and total number of users supported. These indicators demonstrate that, beyond go-live, we guarantee a solid and sustainable ERP operation.

In a nutshell

Neteris Consulting is the ideal business partner for companies using SAP By Design. Our experience, combined with our change management services, regulatory compliance and integration with third-party solutions, allows us to offer significant added value to our clients. In addition, our membership in the Unikal group allows us to address any technological need, ensuring that our clients receive comprehensive and high-quality support.

If you are looking for a trusted partner to help you maximise the value of your SAP ByDesign investment, look no further. We are committed to your success and are here to help you achieve your business goals.

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