Case Study: Towa's Remote IT Optimization with ManageEngine

Towa International, a global pharmaceutical company with headquarters in Spain and operations in Europe and the U.S., needed to optimize its IT management in a fast-growing, distributed environment.

The challenge was clear: improve operational efficiency, ensure business continuity, and strengthen customer service in a remote working context.

With ManageEngine in place, they achieved real-time monitoring, proactive incident resolution, and significant resource savings. Discover how this solution improved their operational efficiency and scalability.

Strategic Alliance with Einzelnet

Einzelnet, as a Specialized Partner of the Unikal group, we helped them achieve this technological transformation by implementing ManageEngine tools such as:

Thanks to our accompaniment, the implementation was fast and smooth.  We took care of everything, from initial configuration to team training and after-sales support, facilitating efficient adoption.

"Einzelnet takes care of everything: installation, configuration and even a demo to get us up and running. The support has been excellent"

Jordi Bayot Puig

Head of Global Infrastructure and Communications at Towa International.

Key results

	Improved area	Impact achieved
	IT availability	Stable remote access with 99.9% uptime redundancy
	Operational efficiency	Less bureaucracy: tickets resolved 30% faster
	Security and compliance	Access control and continuous auditing
	IT visibility	Proactive monitoring with real-time alerts

With more than four years of using ManageEngine solutions, Towa International has been able to optimize its operations, improve technical team productivity and ensure business continuity in all its markets.

How did they achieve this?

• Federal implementation: tools deployed in each subsidiary (plant, R&D centers, and offices).
• Technical integration: we facilitated secure access through encrypted tunnels.
• Automation and policies: standardized permissions and automatic patching on all endpoints.
• Centralized monitoring: immediate alerts on device failures, unauthorized access, etc.
• Training and adoption: IT teams and users received training for agile and secure transformation.

"With the growth of the company new challenges started to emerge that we faced together with ManageEngine tools."

Jordi Bayot Puig

Head of Global Infrastructure and Communications at Towa International.

Immediate benefits

Conclusion

The Towa International case demonstrates that a well-designed IT strategy, with integrated tools such as ManageEngine and secure access through our Specialized Partners, in this case Einzelnet, can transform remote support into a competitive advantage for regulated sectors such as the pharmaceutical industry.