Towa International, a global pharmaceutical company with headquarters in Spain and operations in Europe and the U.S., needed to optimize its IT management in a fast-growing, distributed environment.
The challenge was clear: improve operational efficiency, ensure business continuity, and strengthen customer service in a remote working context.
With ManageEngine in place, they achieved real-time monitoring, proactive incident resolution, and significant resource savings. Discover how this solution improved their operational efficiency and scalability.
Einzelnet, as a Specialized Partner of the Unikal group, we helped them achieve this technological transformation by implementing ManageEngine tools such as:
Thanks to our accompaniment, the implementation was fast and smooth. We took care of everything, from initial configuration to team training and after-sales support, facilitating efficient adoption.
"Einzelnet takes care of everything: installation, configuration and even a demo to get us up and running. The support has been excellent"
Jordi Bayot Puig
Head of Global Infrastructure and Communications at Towa International.
| Improved area | Impact achieved | |
|---|---|---|
| IT availability | Stable remote access with 99.9% uptime redundancy | |
| Operational efficiency | Less bureaucracy: tickets resolved 30% faster | |
| Security and compliance | Access control and continuous auditing | |
| IT visibility | Proactive monitoring with real-time alerts |
With more than four years of using ManageEngine solutions, Towa International has been able to optimize its operations, improve technical team productivity and ensure business continuity in all its markets.
"With the growth of the company new challenges started to emerge that we faced together with ManageEngine tools."
Jordi Bayot Puig
Head of Global Infrastructure and Communications at Towa International.
The Towa International case demonstrates that a well-designed IT strategy, with integrated tools such as ManageEngine and secure access through our Specialized Partners, in this case Einzelnet, can transform remote support into a competitive advantage for regulated sectors such as the pharmaceutical industry.