---
title: ManageEngine on Towa to optimize remote IT management
description: Discover how Towa International optimized its remote IT management with Einzelnet and ManageEngine. Success story on efficiency and business continuity.
---

[Cloud Systems and Networking ](https://blog.unikal.tech/en/cloud-system-networking)

# [ManageEngine on Towa to optimize remote IT management](https://blog.unikal.tech/en/cloud-system-networking/manageengine-towa-optimize-remote-it-management)

 Written by [Cloud · Systems · Networking](https://blog.unikal.tech/en/cloud-system-networking/author/en-cloud-systems-networking) | Jul 21, 2025 1:02:42 PM

Towa International, a global pharmaceutical company with headquarters in Spain and operations in Europe and the U.S., needed to optimize its IT management in a fast-growing, distributed environment.

The challenge was clear: improve operational efficiency, ensure business continuity, and strengthen customer service in a remote working context.

With ManageEngine in place, they achieved real-time monitoring, proactive incident resolution, and significant resource savings. Discover how this solution improved their operational efficiency and scalability.

## Strategic Alliance with Einzelnet

Einzelnet, as a Specialized Partner of the Unikal group, we helped them achieve this technological transformation by implementing ManageEngine tools such as:

 

Thanks to our accompaniment, the implementation was fast and smooth.  We took care of everything, from initial configuration to team training and after-sales support, facilitating efficient adoption.

> *"Einzelnet takes care of everything: installation, configuration and even a demo to get us up and running. The support has been excellent"*
> 
> Jordi Bayot Puig
> 
> *Head of Global Infrastructure and Communications at Towa International.*

## Key results

|  | Improved area | Impact achieved |
| --- | --- | --- |
| **** | **IT availability** | Stable remote access with 99.9% uptime redundancy |
| **** | **Operational efficiency** | Less bureaucracy: tickets resolved 30% faster |
| **** | **Security and compliance** | Access control and continuous auditing |
| **** | **IT visibility** | Proactive monitoring with real-time alerts |

With more than four years of using ManageEngine solutions, Towa International has been able to optimize its operations, improve technical team productivity and ensure business continuity in all its markets.

## How did they achieve this?

- **Federal implementation**: tools deployed in each subsidiary (plant, R&D centers, and offices).
- **Technical integration**: we facilitated secure access through encrypted tunnels.
- **Automation and policies**: standardized permissions and automatic patching on all endpoints.
- **Centralized monitoring**: immediate alerts on device failures, unauthorized access, etc.
- **Training and adoption**: IT teams and users received training for agile and secure transformation.

> *"With the growth of the company new challenges started to emerge that we faced together with ManageEngine tools."*
> 
> Jordi Bayot Puig
> 
> *Head of Global Infrastructure and Communications at Towa International.*

## Immediate benefits

## Conclusion

The Towa International case demonstrates that a well-designed IT strategy, with integrated tools such as ManageEngine and secure access through our Specialized Partners, in this case Einzelnet, can transform remote support into a competitive advantage for regulated sectors such as the pharmaceutical industry.

[View full post](https://blog.unikal.tech/en/cloud-system-networking/manageengine-towa-optimize-remote-it-management)

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